Frequently Asked Questions

How to Apply FAQs

How do I apply for Fresh Bucks benefits?

You can apply for Fresh Bucks online or over the phone. The public lottery application period for 2022 benefits opens October 11, 2021 at 9:00 a.m. and closes October 29, 2021 at 11:59 p.m. Learn more about how to apply.

I am currently a Fresh Bucks customer – do I still need to apply?

Yes. Even if you are a current Fresh Bucks customer and receive monthly benefits, you still need to apply for the 2022 benefits year.

I am not a Seattle resident – am I eligible for Fresh Bucks?

No. Fresh Bucks is funded by the City of Seattle, including from the Seattle Sweetened Beverage Tax. Only residents who live within the Seattle city limits qualify for the program. Use this tool to see if you live within the city limits.

What happens after I submit my application?

For online applicants, as soon as you submit your application, a confirmation page and reference number will appear on your screen. For phone applicants, you will receive your reference number over the phone. You can use your reference number to check your application status online at SeattleFreshBucks.org starting December 13, 2021.

If I apply to the public lottery, how will applications be selected?

Applications are randomly selected by lottery. When the public lottery application period closes on October 29, 2021, all eligible, unduplicated applications will be entered into a computer-generated randomized selection process led by a partner organization. Each applicant is assigned an “unfiltered” randomized ranking between 1 and the total number of applicants. (For example, in a lottery with 10,000 applicants, each applicant is randomly assigned a number between 1 and 10,000.) Then a computer randomly selects numbers within that range. If the number associated with your application is selected, you are enrolled to receive Fresh Bucks benefits.

How will I know if my application has been selected from the public lottery?

All applicants will be notified of their application status by mail. Application status letters will be mailed by December 31, 2021. In addition, starting December 13, 2021, you can use the confirmation number you received during the application process to check your application status online at SeattleFreshBucks.org.

If my application is not selected, is there a waitlist?

Yes. If your application is not selected through the lottery, we will add you to the waitlist. We will notify you by mail if additional space becomes available and we are able to add you to the program.

I moved – how do I update my mailing address?

Please keep your address current with us! If your address changes, let us know as soon as possible. Email us at freshbucks@seattle.gov or call us at 206-684-2489 and provide the following:

  • Full name (as it was entered on your application)
  • Current address on file
  • New address

Additionally, we encourage you submit a Change-of-Address update with USPS.

How do I get information in other languages?

Fresh Bucks information is available in 14 languages: አማርኛ, العربية, 简体中文, English, ខ្មែរ, 한국어, ລາວ, Afaan Oromoo, Русский, Soomaali, Español, Tagalog, ትግርኛ, Tiếng Việt.

You may request to have communication sent in your preferred language by emailing us at freshbucks@seattle.gov or calling 206-684-2489.

Fresh Bucks Electronic Benefits FAQs

What are Fresh Bucks electronic benefits?

Fresh Bucks is moving to electronic benefits. That’s right—no more paper vouchers! Instead, you will get access to a Fresh Bucks account and your benefits will be automatically loaded each month. You can spend your benefits to buy fruits and vegetables at participating retailers by using your Fresh Bucks Card or app. Get started by activating your account online.

How do I get my Fresh Bucks Card?

If you are enrolled to receive Fresh Bucks benefits in 2022, your Fresh Bucks Card will be mailed directly to you at the mailing address associated with your 2022 application.

How do I use my new Fresh Buck Card or app to buy fruits and vegetables?

You can use your Fresh Bucks Card or app to purchase fruits and vegetables at any participating retailer. At checkout, the cashier will scan the barcode on the back of the card or on the app, and the cost of your fruit and vegetable purchase will be deducted automatically from your account balance.

What is the Fresh Bucks app?

The Fresh Bucks app is another way you can purchase fruits and vegetables with your Fresh Bucks. Downloading the app is not required, but you can use it to check your benefit balance, review recent transactions, find a store near you, and more! To find the app, search “Healthy Savings” in the Apple App Store® or Google Play® Store.

Apple and the Apple logo are trademarks of Apple Inc., registered in the US and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google Inc.

How much is loaded into my account each month?

The standard benefit is $40. Your Fresh Bucks account will be loaded with $40 on the 1st of each month. Your account is linked to your Fresh Bucks Card and app.

Any unused benefits will expire at the end of each month, so be sure to shop each month to maximize your benefits. You can check your benefits balance online or via the app.

Where can I shop with my Fresh Bucks Card or app?
What can I buy with my Fresh Bucks Card or app?

You can buy fresh fruits and vegetables at large grocers, and fresh, frozen, canned, and dried fruits and vegetables (with no added fats, sugars, or salt) at farmers markets and small grocers.

How do I check my balance?

To check your benefits balance, log in to your account or app and view your balance under the My Account tab. If you haven’t registered your account, click here and enter your 17-digit card number and 4-digit security code from the back of your card.

Do I keep my Fresh Bucks Card?

Yes. You will receive one Fresh Bucks Card to use all year long. No more waiting for the mail every month! You can keep your card handy to shop for your favorite fruits and vegetables.

Your Fresh Bucks Card will expire at the end of the calendar year. At that time, your card will be deactivated, and any unused benefits will be removed. For the new calendar year, you will be issued a new card by mail.

I lost my Fresh Bucks Card – how do I replace it?

If you lose your Fresh Bucks Card, please notify us right away and we can replace it. We will terminate the lost card and issue a new card to you. You can also login to your account to print a temporary card or use the app to make purchases. In the meantime, there are several ways you can continue to access your benefits:

  • Login to your account and click on “Cards” to request a replacement card or print a temporary card.
  • Use the app to make purchases! If you have not done so already, you can download the app by searching “Healthy Savings” in the Apple App Store® or Google Play® Store. With the app you can spend your benefits at participating retailers, check your benefit balance, review recent transactions, find a store near you, and more!
Are benefits transferable?

Fresh Bucks benefits are intended for your household. The Fresh Bucks Card is assigned to one member of your household, but anyone from your household can shop with it. Benefits are not transferable to other households.

Do my benefits expire?

Yes. Benefits that are not used will expire at the end of the month. Be sure to use your full monthly benefit by the end of each month.